Privacy Policy
This privacy policy describes how Artisan Bloom Essentials collects, uses, and protects the personal information provided by users of our online platform and services. Artisan Bloom Essentials, located at 18 Jalan SS 21/60, Petaling Jaya, Selangor, 47400, Malaysia, is the data controller responsible for the processing of your personal data as described in this policy.
We are committed to protecting your privacy and handling your data in a transparent and secure manner, in accordance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR) where it applies to the processing of personal data of individuals in the EU.
Information We Collect
We collect various types of information in connection with the services we provide:
1. Information you provide to us:
This includes information you give us when you create an account, place an order, register for a workshop, contact customer support, or interact with us in other ways. This may include your name, billing and shipping address, email address, phone number, and payment information (which is typically processed by third-party payment processors). For workshops, this might include additional details related to your participation.
2. Information collected automatically:
When you visit our site, we may automatically collect certain information from your device, including your IP address, browser type, operating system, unique device identifiers, information about your visit (such as pages viewed, products viewed, duration of visit, and referring website addresses). This information helps us understand how users interact with our site and improve our services.
3. Information from third parties:
We may receive information about you from third-party service providers, such as those providing payment processing or shipping services, to fulfill your orders or provide services you have requested.
How We Use Your Information
We use the information we collect for various purposes, based on legal grounds applicable under data protection laws:
To provide and maintain our services:
This includes processing your orders, managing your account, processing payments, arranging for shipping, and providing customer support. (Legal basis: Performance of a contract)
To operate, improve, and optimize our site and services:
We use usage data to understand how our site is used, diagnose technical problems, and improve user experience, product offerings, and website functionality. (Legal basis: Legitimate interests)
To communicate with you:
This includes sending you order confirmations, shipping notifications, responding to your inquiries, and sending you information about our products, services, and promotions if you have consented to receive such communications. (Legal basis: Performance of a contract, Consent, Legitimate interests)
To ensure the security and integrity of our site and services:
This includes protecting against fraud, unauthorized access, and other security risks. (Legal basis: Legitimate interests, Legal obligation)
To comply with legal obligations:
We may process your information to comply with applicable laws, regulations, and legal processes. (Legal basis: Legal obligation)
For business purposes:
Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities. (Legal basis: Legitimate interests)
Data Sharing and Disclosure
We do not sell your personal data. We may share your personal data with third parties only in the following circumstances:
Service Providers:
We share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These third parties are obligated to protect your data and use it only for the purposes for which it was shared.
Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers:
Information may be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent:
We may disclose your personal information for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organizational measures designed to protect the security of your personal data. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted over the internet.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
Your Data Protection Rights
Subject to applicable data protection laws, you may have certain rights regarding your personal data:
Right of Access:
You have the right to request access to the personal data we hold about you.
Right to Rectification:
You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure (Right to be Forgotten):
You have the right to request that we erase your personal data under certain conditions.
Right to Restriction of Processing:
You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing:
You have the right to object to our processing of your personal data under certain conditions.
Right to Data Portability:
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent:
Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us in writing at the physical address provided below. We may need to verify your identity before responding to your request.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings or specific cookie management tools on our site, if available.
Links to Other Websites
Our site may contain links to third-party websites. This privacy policy applies only to our online platform and services. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to read the privacy policies of any linked sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If we transfer your data internationally, we will take steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable laws, such as by using standard contractual clauses approved by relevant authorities or other appropriate safeguards.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this privacy policy or our data practices, you can contact us at:
Artisan Bloom Essentials
18 Jalan SS 21/60,
Petaling Jaya, Selangor,
47400, Malaysia.